This morning I took my husband to the airport. he is flying to Seattle. we had previously booked a flight on United at double the cost of what we paid last summer. He was to connect through Dulles. So we get to the airport at 4:30 am. he checks in. we say our good-byes. he goes through security. And I leave. As I am driving home, he calls to tell me they have cancelled his flight. 20 people had already checked in. and it was within 15 minutes of my husband checking in that they cancelled the flight. You cant tell me they didn't know they were going to cancel. couldn't they have just dealt with it when he checked in? So anyway, the plan was to re-route him through Chicago and then on to Seattle. I said call me with the details. I get a call at quarter to six, and now he is booked on an entirely different airline going through Atlanta. And in addition, there is a possibility that the commuter flight he was going to take from Seattle to Bellingham - he wont make. He will have to wait 3 hours for the next one. what a total pain.
however, the redeeming factor: Once he arrived in Seattle, he rushed to the Alaska Airlines (Horizon actually) desk to see if he could at a minimum get stand by for the flight that was shortly leaving. This was the flight he had hoped to catch rather than waiting 3 more hours. The attendant looked at him, said "No problem" printed him a boarding pass right there on the spot and that was that. He boarded 30 minutes later. No hassle of stand by. No hassle at all. Just said sure thing. What a relief after such a crap day. And, to top it off, they serve Jones soda on their planes and they have this handy dandy flight tracker! So all of you that get to travel Alaska Airlines on a regular basis (Zieak) I say you are lucky, very lucky indeed.
1 comment:
They do have decent service. I rarely have complaints. Except for their pricing. I met Kevin up in Anchorage a few years ago. I paid for his Seattle to Anchorage leg. It was half the price of my Petersburg to Anchorage flight and it was twice the distance. I bet both flights were at near capacity too. They have a monopoly in my region.
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